Privacy Policy

1. Overview

UGGAUS respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how UGGAUS collects, uses, stores, discloses and protects your personal information when you visit our website, create an account, place an order, contact us, join our Loyalty Membership or interact with our services.

By using our website or providing your personal information to us, you agree to the terms of this Privacy Policy.

In this Privacy Policy, “UGGAUS”, “we”, “us” and “our” refer to UGGAUS. “You” and “your” refer to customers, website visitors and users of our services.

2. Contact details

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Phone: 1800 123 456
Email: info@uggaus.com.au
Head Office: The Rocks, Sydney, NSW, 2795
Website: uggaus.com.au

3. What personal information we collect?

We may collect personal information that is reasonably necessary for our business, including:

  • Your name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order details
  • Payment-related information
  • Account login details
  • Loyalty Membership information
  • Product preferences
  • Customer service messages
  • Return, exchange or refund requests
  • Website usage information
  • IP address, browser type, device information and cookies

We may also collect information you provide when you complete a contact form, subscribe to marketing, leave a product review, participate in a promotion or communicate with us by email, phone or website message.

4. Payment information

Payments made through our website may be processed by secure third-party payment providers.

UGGAUS does not store your full credit card or debit card details on our website. Payment providers may collect and process payment information in accordance with their own privacy policies and security standards.

We may receive limited payment-related information, such as payment status, transaction reference, card type or the last digits of a card, where needed to process your order, manage refunds or prevent fraud.

5. How we collect personal information?

We may collect personal information when you:

  • Visit or browse our website
  • Create an account
  • Place an order
  • Join our Loyalty Membership
  • Contact our customer service team
  • Submit a contact form
  • Subscribe to emails or marketing updates
  • Leave a review or testimonial
  • Request a return, exchange or refund
  • Use discount codes, promotions or rewards
  • Interact with our website, emails or advertisements

We may also collect information automatically through cookies, analytics tools and website tracking technologies.

6. Why we collect personal information?

We collect, use and handle personal information for purposes including:

  • Processing and fulfilling orders
  • Taking payment and managing refunds
  • Delivering products to your address
  • Creating and managing customer accounts
  • Providing customer support
  • Managing returns, exchanges and warranty requests
  • Operating our Loyalty Membership
  • Applying rewards, points and member discounts
  • Sending order updates and transactional emails
  • Responding to enquiries
  • Improving our website, products and services
  • Personalising your shopping experience
  • Managing promotions, offers and discounts
  • Sending marketing communications where permitted
  • Detecting fraud, misuse or suspicious activity
  • Meeting legal, tax, accounting and compliance obligations

We only collect information that is reasonably necessary for our business activities.

7. Account information

If you create an account with UGGAUS, we may store your name, contact details, order history, billing address, shipping address and membership information.

You are responsible for keeping your account login details secure. If you believe your account has been accessed without permission, please contact us as soon as possible.

You may update your account information through your account dashboard or by contacting us.

8. Loyalty Membership information

If you join or use the UGGAUS Loyalty Membership, we may collect and store information about your points, membership tier, member discount, order activity and reward history.

We use this information to calculate rewards, apply member discounts, show your membership progress and manage any points adjustments for cancellations, refunds or partial refunds.

9. Marketing communications

If you subscribe to our marketing emails or otherwise agree to receive marketing communications, we may use your name, email address, order history and product preferences to send you updates, offers, promotions, product launches and other UGGAUS news.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us.

We may still send you important transactional messages, such as order confirmations, shipping updates, account notifications, refund updates or service-related messages.

10. Cookies and website tracking

Our website may use cookies and similar technologies to improve functionality, analyse website traffic, remember preferences and support marketing activities.

Cookies may help us:

  • Keep items in your cart
  • Remember login sessions
  • Understand how visitors use our website
  • Improve website performance
  • Measure marketing and advertising activity
  • Personalise content or offers

You can manage or disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

11. Analytics and advertising

We may use analytics and advertising tools to understand website performance, customer behaviour and marketing effectiveness.

These tools may collect information such as your IP address, device type, browser, pages viewed, time spent on the website, referral source and interactions with our ads or emails.

This information helps us improve the UGGAUS website, product range, customer experience and marketing campaigns.

12. Product reviews and user content

If you submit a product review, photo, testimonial or other content to UGGAUS, we may display that content on our website, social media, emails or marketing materials.

Your review may show your name, initials or other details you choose to provide. Please do not include private information in public reviews.

We may moderate, edit or remove reviews and user-submitted content where appropriate.

13. Who we share personal information with?

We may share personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

  • Payment processors
  • Shipping and courier providers
  • Website hosting providers
  • Email service providers
  • Marketing platforms
  • Analytics providers
  • IT support providers
  • Fraud prevention services
  • Customer service tools
  • Professional advisers, such as accountants or legal advisers
  • Government, regulatory or law enforcement bodies where required by law

We only share information where reasonably necessary for the relevant purpose.

14. Overseas disclosure

Some third-party service providers we use may store or process information outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to ensure appropriate privacy and security measures are in place, where required by applicable law.

By using our website and services, you acknowledge that your information may be processed by third-party providers located in Australia or overseas.

15. Security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures may include:

  • Secure website connections
  • Restricted access to customer information
  • Password-protected systems
  • Payment processing through secure third-party providers
  • Website monitoring and maintenance
  • Staff access controls
  • Data backup and security procedures

No online system can be guaranteed to be completely secure. You should also take steps to protect your own account details, passwords and devices.

16. How long we keep personal information?

We keep personal information for as long as needed for the purpose it was collected, including order management, customer service, accounting, legal, tax, fraud prevention and business record requirements.

When personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it, unless we are required or permitted by law to keep it.

17. Accessing and correcting your information

You may contact us to request access to the personal information we hold about you.

You may also ask us to correct information that is inaccurate, incomplete or out of date.

Before providing access or making changes, we may need to verify your identity. In some cases, we may refuse access or correction where permitted by law, but we will explain the reason where appropriate.

18. Deleting your account or information

You may contact us to request deletion of your account or certain personal information.

We will consider your request and take reasonable steps to delete or de-identify information where possible. However, we may need to keep some information for legal, tax, accounting, fraud prevention, dispute resolution or legitimate business purposes.

19. Sensitive information

UGGAUS does not usually collect sensitive information, such as health information, race, religion, political opinions or biometric information.

If we ever need to collect sensitive information, we will only do so where permitted by law and where reasonably necessary for our business activities.

20. Children’s privacy

UGGAUS sells products that may be suitable for children, but our website and services are intended for use by adults or by users with the involvement of a parent or guardian.

We do not knowingly collect personal information directly from children without appropriate consent.

21. Links to third-party websites

Our website may contain links to third-party websites, platforms or services.

UGGAUS is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policies of any third-party websites you visit.

22. Data breaches

If a data breach occurs and we believe it is likely to result in serious harm, we will take steps to assess and respond to the breach in accordance with applicable privacy laws.

This may include notifying affected individuals and relevant authorities where required.

23. Privacy complaints

If you have a concern or complaint about how UGGAUS handles your personal information, please contact us first so we can review and respond to your concern.

Please include your name, contact details and a clear description of the issue.

We will aim to respond within a reasonable time. If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner or another relevant privacy authority.

24. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal obligations or privacy practices.

The updated version will be published on our website. Your continued use of our website after changes are published means you accept the updated Privacy Policy.

We recommend reviewing this page regularly.

25. Contact us

For privacy questions, access requests, correction requests or complaints, please contact UGGAUS:

Phone: 1800 123 456
Email: info@uggaus.com.au
Head Office: The Rocks, Sydney, NSW, 2795