FAQs

UGG boots may be made from materials such as sheepskin, double-face sheepskin, suede, leather, wool and shearling. Materials vary between styles, so please check the product description for exact details.

Start with your usual Australian shoe size and review the Size Chart on the product page. If you are between sizes, consider the fit, lining thickness and intended use of the style.

Sheepskin-lined UGG boots may initially feel snug. The lining can gently compress with wear and gradually mould to the shape of your feet. They should feel secure, but not painfully tight.

Many UGG styles fit true to size, although the fit may vary between boots, slippers, moccasins, slides and platform styles. Always check the individual product’s sizing information before ordering.

Water-resistant boots are designed to handle light moisture and small splashes. Waterproof boots provide a higher level of protection against wet conditions. Always check the product features before wearing them in rain or snow.

Only wear UGG boots in wet weather when the product is specifically described as water-resistant or waterproof. Traditional suede and sheepskin styles may become stained or damaged when exposed to heavy rain.

Gently remove dry dirt with a soft suede brush. Use a cleaner specifically designed for suede and sheepskin, avoid soaking the boots and allow them to dry naturally away from direct heat.

Machine washing is generally not recommended for suede, sheepskin or leather UGG products. It may damage the material, lining, shape and adhesive. Follow the care instructions provided with the product.

Blot away excess moisture, reshape the boots and let them air-dry naturally in a cool, ventilated place. Do not use a heater, hair dryer, clothes dryer or direct sunlight.

This is a personal preference. Natural sheepskin lining is designed to feel soft and comfortable against the skin, while socks may provide extra warmth, hygiene or protection during extended wear.

Sheepskin-lined UGG boots may initially feel snug. The lining can gently compress with wear and gradually mould to the shape of your feet. They should feel secure, but not painfully tight.

The main difference is shaft height. Ultra Mini boots sit lowest around the ankle, Mini boots provide slightly more coverage, Short boots reach higher, and Tall boots offer extended warmth along the lower leg.

Some UGG slippers feature durable outdoor soles and may be suitable for light outdoor use. Other styles are designed primarily for indoors. Check the sole and product features before wearing them outside.

UGG slippers typically focus on relaxed indoor comfort, while moccasins usually have a more structured shoe-like shape. Some moccasins also include durable soles suitable for limited outdoor wear.

Platform UGG boots can be comfortable for everyday use when the size and fit are correct. They provide additional height and a thicker sole, but may feel heavier than traditional flat UGG boots.

Sheepskin and suede uppers may soften and relax slightly with regular wear. However, the length of the footwear generally does not increase significantly, so the correct size remains important.

Apply a suitable suede, sheepskin or leather protector before first wear, following the product instructions carefully. Regular brushing and prompt cleaning can also help maintain the appearance of the material.

Store them in a cool, dry and well-ventilated place away from direct sunlight and moisture. Clean and fully dry the products before storage, and avoid placing heavy objects on top of them.

Yes. The range includes products for women, men, kids, toddlers and babies, as well as selected unisex styles. Available sizes and designs vary by product.

Choose according to how and where you plan to wear them. Boots provide greater coverage and warmth, slippers prioritise indoor comfort, slides offer easy wear, and moccasins provide a more structured and versatile fit.