Terms and Conditions

1. Overview

Welcome to UGGAUS.

These Terms and Conditions apply to your use of our website, products, services and online store at uggaus.com.au. By accessing our website, creating an account, placing an order or purchasing from UGGAUS, you agree to be bound by these Terms and Conditions.

In these Terms and Conditions, “UGGAUS”, “we”, “us” and “our” refer to UGGAUS. “You” and “your” refer to the customer, user or visitor of our website.

If you do not agree with these Terms and Conditions, please do not use our website or place an order with us.

2. About UGGAUS

UGGAUS is an Australian-style UGG footwear and accessories brand offering products such as boots, slippers, moccasins, loafers, shoes and accessories.

Contact details:

Phone: 1800 123 456
Email: info@uggaus.com.au
Head Office: The Rocks, Sydney, NSW, 2795
Website: uggaus.com.au

3. Use of our website

You agree to use our website only for lawful purposes and in a way that does not interfere with the operation, security or availability of the website.

You must not:

• Use the website for fraudulent, misleading or unlawful activity.
• Attempt to gain unauthorised access to our systems.
• Upload or transmit harmful code, malware or malicious content.
• Copy, scrape or reproduce website content without permission.
• Interfere with another customer’s use of the website.

We may restrict, suspend or terminate access to our website if we believe a user has breached these Terms and Conditions.

4. Account registration

You may create an account to place orders, view order history, manage addresses and access membership rewards.

When creating an account, you agree to provide accurate, current and complete information. You are responsible for keeping your login details secure and for all activity that occurs under your account.

You must notify us immediately if you believe your account has been accessed without permission.

We reserve the right to suspend or close an account if we reasonably believe it has been used fraudulently, unlawfully or in breach of these Terms and Conditions.

5. Product information

We aim to display product information as accurately as possible, including product names, images, descriptions, materials, colours, sizes, pricing and availability.

However, product colours may appear differently depending on your screen, device settings and lighting. Product images are provided for guidance and may not always show every detail of the item.

Natural materials such as sheepskin, suede and leather may have small variations in colour, texture and finish. These natural variations are not considered faults.

We may update product information, prices, descriptions or availability at any time without prior notice.

6. Sizing and fit

Our size guide is provided to help customers choose a suitable size. It is a general guide only and may vary slightly depending on the product style, material, lining and shape.

UGG footwear with sheepskin or wool lining may feel slightly snug when first worn. This is normal, as the lining may gently settle with wear.

You are responsible for checking the size guide, product description and any product-specific notes before placing an order.

If you need help choosing a size, please contact us before purchasing.

7. Pricing

All prices on our website are listed in Australian dollars unless stated otherwise.

Prices may change at any time without prior notice. The price charged for an order will be the price displayed at checkout at the time the order is placed.

We reserve the right to correct pricing errors, product errors or checkout errors. If an order is affected by an obvious pricing or technical error, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order for a refund.

8. Promotions, discounts and coupon codes

From time to time, UGGAUS may offer promotions, discounts, coupon codes, welcome offers or sale prices.

Promotions may be subject to specific conditions, including expiry dates, minimum spend requirements, product exclusions or customer eligibility rules.

Unless stated otherwise:

• Promotions cannot be exchanged for cash.
• Coupon codes must be entered at checkout.
• Discounts cannot be applied after an order has been placed.
• Multiple discounts may not be combined.
• Sale prices are valid only while stock lasts.

We reserve the right to change, suspend or cancel a promotion if there is an error, misuse, fraud or unexpected technical issue.

9. Loyalty Membership

UGGAUS may offer a Loyalty Membership program that allows eligible customers to earn points and unlock member rewards.

Membership points, tiers and discounts are subject to the Loyalty Membership rules displayed on our website. Points are generally earned on eligible product purchases and may be adjusted if an order is cancelled, refunded or partially refunded.

Member discounts may not be combined with coupon codes unless stated otherwise.

We may update, suspend or change the Loyalty Membership program at any time. Any changes will be applied fairly and in accordance with applicable law.

10. Orders

When you place an order through our website, you are making an offer to purchase the selected products at the price shown at checkout.

After placing an order, you may receive an order confirmation email. This confirms that we have received your order, but it does not guarantee that the order has been accepted or fulfilled.

We reserve the right to accept, reject or cancel an order where:

• The product is unavailable.
• Payment has not been received or authorised.
• There is a pricing, stock or product error.
• The order appears fraudulent or suspicious.
• Delivery details are incomplete or incorrect.
• The order breaches these Terms and Conditions.

If we cancel an order after payment has been made, we will arrange a refund to the original payment method where appropriate.

11. Payment

Payment must be made at checkout using the payment methods available on our website.

You confirm that you are authorised to use the payment method provided. Your order may not be processed until payment has been successfully received or authorised.

We do not store full card details on our website. Payments may be processed by third-party payment providers, and their own terms and policies may apply.

12. Shipping and delivery

UGGAUS delivers orders to the locations available at checkout.

Delivery times shown on our website are estimates only. While we aim to dispatch and deliver orders as quickly as possible, delays may occur due to courier networks, public holidays, weather events, customs processing, address issues or circumstances outside our control.

You are responsible for providing accurate delivery details. We are not responsible for delays, failed delivery or lost parcels caused by incorrect or incomplete address information provided by you.

If a parcel is returned to us due to an incorrect address, failed delivery or refusal to accept delivery, additional shipping charges may apply to resend the order.

13. Risk and title

Risk in the products passes to you once the order has been delivered to the delivery address provided at checkout.

Title in the products passes to you once full payment has been received by us.

If delivery tracking shows that an order has been delivered but you have not received it, please contact us as soon as possible so we can assist with the carrier investigation.

14. Returns and exchanges

We want you to be happy with your UGGAUS purchase. If you need to request a return or exchange, please contact us with your order details.

Returned products should be unused, clean, in original condition and returned with original packaging where possible, unless the product is faulty or otherwise covered by your rights under Australian Consumer Law.

We may refuse a change-of-mind return if the product has been worn, damaged, altered, washed, marked, used outdoors or returned in a condition that prevents resale.

Return shipping costs for change-of-mind returns may be the customer’s responsibility unless stated otherwise.

This section does not limit your rights under Australian Consumer Law.

15. Refunds

Approved refunds will usually be processed to the original payment method.

Refund processing times may vary depending on your bank, card provider or payment platform.

Shipping fees may not be refundable for change-of-mind returns unless required by law or approved by UGGAUS.

If a refund is issued for an order connected to membership points or rewards, the related points and rewards may be adjusted.

16. Faulty, damaged or incorrect products

If you receive a faulty, damaged or incorrect product, please contact us as soon as possible with your order number, photos and a description of the issue.

Where required, we may ask you to return the product for assessment.

If the product has a major failure, you may be entitled to a replacement, refund or other remedy under Australian Consumer Law. If the problem is minor, we may choose to repair, replace or refund the product where appropriate.

Damage caused by normal wear and tear, misuse, incorrect care, accidental damage, improper storage, exposure to excessive moisture or failure to follow care instructions may not be considered a product fault.

17. Australian Consumer Law

Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot be excluded under Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You may be entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You may also be entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Any additional warranty, return policy or store policy offered by UGGAUS operates alongside your rights under Australian Consumer Law.

18. Product care

UGGAUS products may include natural materials such as sheepskin, suede, leather and wool lining. These materials require proper care.

You should follow the care instructions provided on our website, product page or packaging. Failure to care for products properly may affect their appearance, durability and performance.

We are not responsible for damage caused by incorrect cleaning, machine washing, tumble drying, direct heat, harsh chemicals, excessive water exposure or improper storage.

19. Product availability

Products shown on our website are subject to availability.

We may limit quantities, discontinue products, update collections or remove products from sale at any time.

If a product becomes unavailable after you place an order, we may contact you to arrange a replacement, backorder, store credit or refund.

20. Gift cards and store credit

Where UGGAUS offers gift cards or store credit, separate terms may apply.

Gift cards and store credit may not be redeemable for cash unless required by law. They may be subject to expiry dates, usage limits or product exclusions as stated at the time of issue.

Lost, stolen or unauthorised use of gift cards may not be replaced unless required by law.

21. Reviews and user content

If you submit a product review, photo, comment, testimonial or other content to UGGAUS, you grant us permission to use, display, reproduce and share that content for website, marketing and promotional purposes.

You must not submit content that is false, misleading, offensive, unlawful, defamatory, abusive or infringes another person’s rights.

We may moderate, edit, refuse or remove user-submitted content at our discretion.

22. Intellectual property

All content on the UGGAUS website, including text, images, product photography, graphics, logos, icons, layout, design, code and branding, is owned by or licensed to UGGAUS unless otherwise stated.

You may view and use the website for personal shopping purposes only.

You must not copy, reproduce, modify, distribute, publish, sell or use our website content for commercial purposes without our written permission.

23. Third-party links and services

Our website may include links to third-party websites, payment providers, delivery services, social platforms or other external services.

These third-party services are not controlled by UGGAUS. We are not responsible for their content, policies, availability, security or practices.

Your use of third-party services may be subject to their own terms and conditions.

24. Website availability and errors

We aim to keep our website accurate, secure and available. However, we do not guarantee that the website will always be uninterrupted, error-free or free from technical issues.

We may update, suspend, restrict or remove access to parts of the website at any time for maintenance, improvements, security or operational reasons.

We are not responsible for losses caused by website downtime, technical issues, internet interruptions or events outside our reasonable control.

25. Privacy

Your privacy is important to us.

We collect, use and handle personal information in accordance with our Privacy Policy. By using our website or placing an order, you agree that we may collect and use your information for purposes such as order processing, customer service, delivery, account management, fraud prevention and marketing where permitted.

Please read our Privacy Policy for more information.

26. Limitation of liability

To the maximum extent permitted by law, UGGAUS is not liable for any indirect, incidental, special or consequential loss, including loss of profit, loss of opportunity, loss of data or loss arising from your use of our website or products.

Nothing in these Terms and Conditions limits any liability that cannot be excluded under Australian Consumer Law or other applicable laws.

Where liability cannot be excluded but can be limited, our liability is limited to the maximum extent permitted by law.

27. Indemnity

You agree to indemnify UGGAUS against any loss, damage, cost, claim or expense arising from your breach of these Terms and Conditions, misuse of our website, unlawful conduct or infringement of another person’s rights.

28. Force majeure

UGGAUS will not be responsible for delays or failure to perform obligations caused by events outside our reasonable control.

This may include natural disasters, extreme weather, transport delays, courier disruptions, supply chain issues, strikes, government restrictions, system failures, pandemics, cyber incidents or other unforeseen events.

29. Changes to these Terms and Conditions

We may update these Terms and Conditions from time to time.

The updated version will be published on our website with the latest effective date. By continuing to use our website after changes are published, you agree to the updated Terms and Conditions.

We recommend reviewing this page regularly.

30. Governing law

These Terms and Conditions are governed by the laws of New South Wales, Australia.

You agree to submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia.

31. Contact us

If you have any questions about these Terms and Conditions, please contact UGGAUS.

Phone: 1800 123 456
Email: info@uggaus.com.au
Head Office: The Rocks, Sydney, NSW, 2795