Shipping & Delivery

Free delivery on orders over $300

STANDARD SHIPPING

  • Dispatch takes approximately 1–3 business days from the date your order is placed. Some products are made to order or are currently in production and may take up to 3 business days to dispatch.
  • Standard delivery takes approximately 3–7 business days after dispatch, depending on your location and the holiday season. Most orders are delivered within 3 business days of dispatch.
  • Please allow an additional 1–5 business days during peak holiday and sale periods.
  • Check Australia Post delivery times from our Sydney warehouse to your destination here. Use postcode 2000 as the origin postcode.
  • Track your Australia Post Standard shipment here. For detailed tracking information, please select the “Journey” tab to view your parcel’s progress.
  • Please note that tracking updates may take 1–5 business days to appear in the Australia Post tracking system after your parcel leaves Sydney. In some cases, your parcel may arrive at its destination before the tracking information shows that it has left Sydney. If you have received a tracking notification, you can be assured that your parcel has left Sydney and is on its way to you.

EXPRESS DELIVERY AVAILABLE

  • Around 90% of orders are dispatched the next business day. However, some products are made to order or are currently in production and may take up to 3 business days to dispatch.
  • Express delivery takes approximately 1–3 business days, depending on your location and the holiday season.
  • Check Australia Post delivery times from postcode 2000 here.
  • Track your Australia Post Express shipment here.

DELIVERY INFORMATION & TRACKING

  • All orders are sent with signature required and include tracking. You may request that your parcel be left in a safe location, which will only be done where it is deemed safe to do so. Otherwise, a card will be left for collection from your nearest authorised collection point.
  • Track your Australia Post shipment here. Please select the “Journey” tab for detailed information on your parcel’s movement. For any delivery issues or changes, please contact Australia Post directly on 13 13 18 for the fastest assistance.
  • Please note that tracking updates may take 1–5 business days to appear in the Australia Post tracking system. In some cases, your parcel may arrive at your destination before the tracking information shows that it has left Sydney, Australia. If you have received a tracking notification, you can be assured that your parcel has left Sydney and is on its way to you.
  • If it has been more than 10 business days since you received your tracking number, and you have contacted the shipping provider regarding your delivery issue without resolution, please contact us directly here, quoting your order number and details of the issue.

UNCLAIMED AND REJECTED SHIPMENTS

  • If a customer fails to collect their parcel or rejects a delivery, and the parcel is returned to Australia, any original shipping costs and reshipping costs incurred will be charged to the customer.

DELIVERY WITHIN AUSTRALIA ONLY

  • Since 1993, we have proudly operated in Australia under the brand UGGAUS (UGG Australia). Visit us at www.uggaus.com.au.
  • Due to trademark restrictions, products featuring the term “UGG” cannot be shipped internationally. For our global customers, we operate under the brand Sheepskins Australia, which you can explore through our International Website.
  • All our products are carefully crafted, tanned, and owned with a commitment to authentic Australian quality and heritage. This ensures full traceability of our materials and craftsmanship, maintaining the highest standards established since our workshop beginnings in the 1980s.
  • For more information, please email us directly here.